Short answers to the things people ask most. If yours isn't here, email hello@larenzahome.com and a person will reply.
Shipping and delivery
How long does delivery take?
Standard delivery takes 8 to 12 business days. Express takes 6 to 8. We are not a next-day retailer and we are not going to pretend to be one — if you need something tomorrow, buy it locally.
Where do my orders ship from?
We do not hold stock in a warehouse. We work with a small number of manufacturers, most of them in China, who make the pieces and ship them to you directly. That is the whole reason our prices sit below showroom equivalents, and we would rather you knew it before you order than after.
Is shipping free?
Shipping is free on orders over $75 USD, applied at checkout in your local currency. Below that, standard shipping is $8 and express is $15.
Will I be charged customs or import duty?
No. Duties and taxes are included in the price you pay. Orders cross a border, so a courier can occasionally bill duty by mistake. If that happens, email us the paperwork and we will refund it in full.
Returns and refunds
Can I return something?
Yes. You have 30 days from receiving your item to request a return. It needs to be unused, in its original packaging and with tags, and you will need proof of purchase.
Who pays for return postage?
If the item is faulty, damaged or not as described, we do. If you have simply changed your mind, return postage is yours to cover, and we will tell you what it is likely to cost before you commit.
How do I start a return?
Email hello@larenzahome.com. Because pieces ship direct from our manufacturing partners rather than one central warehouse, the correct return address depends on the item, so always request a return before sending anything back. Do not send returns to our registered office.
What about the 14-day cancellation right?
If you are a consumer in the United Kingdom, or your order ships into the European Union, you can cancel within 14 days of receiving it for any reason without giving a justification. That sits alongside our 30-day policy rather than replacing it, and whichever is more generous to you is the one that applies.
When will I get my refund?
Once we have received and inspected the return we will let you know whether it is approved. If it is, you are refunded to your original payment method within 10 business days. Banks can take a little longer to post it.
About us
Who am I buying from?
Larenza Home is a trading name of Enzo Margot Ltd, registered in England and Wales, company number 16697461, at 124 City Road, London EC1V 2NX, United Kingdom.
How do I contact you?
Email hello@larenzahome.com, which is the fastest way to reach a person, or call +44 7456 431108, Monday to Friday, 9am to 5pm UK time.
Which currencies can I pay in?
Prices are shown in US dollars, pounds sterling, Canadian dollars or Australian dollars depending on your region. The amount shown at checkout is the amount you pay.