Shipping policy
We ship to the United States, Canada, the United Kingdom and Australia. Prices and shipping rates are shown in your local currency, based on where you are shopping from.
Shipping rates
Standard — $8.00
Standard — free on orders of $75.00 or more
Express — $15.00
The same rates apply to every destination we ship to. The amounts above are shown in US dollars; if you are shopping from outside the United States, the equivalent amount in your local currency is calculated and displayed at checkout before you pay.
Delivery times
Standard: 8–12 business days
Express: 6–8 business days
These windows run from the date you place your order and include the time we take to process and dispatch it. Business days are Monday to Friday and exclude public holidays; orders placed on a weekend or public holiday begin processing on the next business day.
Delivery times are estimates only. As set out in our Terms of Service, we are not liable for shipping or delivery delays, and we are not responsible for delays caused by carriers, customs processing, or other events outside our control.
Order confirmation and dispatch
You will receive an order confirmation by email straight away, and a second email with tracking details once your order has been dispatched.
Tracking
A tracking number is emailed to you when your order is dispatched. Please allow up to 48 hours for tracking to begin updating — it is normal for a tracking number to show no movement for a short period after it is issued. If your tracking has not updated for 10 business days, contact us at hello@larenzahome.com and we will investigate with the carrier.
Customs, duties and import taxes — we cover them
Larenza is registered in the United Kingdom, and your order ships directly from our manufacturing partners, most of whom are in China. That means it crosses a border to reach you, and the destination country may apply an import duty, customs charge or handling fee.
Those charges are on us, not on you. The amount you pay at checkout is the amount you pay. If a courier or customs authority ever bills you duty or import tax on a Larenza order, email hello@larenzahome.com with the paperwork and we will refund it in full. We would rather absorb it than have you meet an unexpected charge at your door.
If a parcel is refused at customs or on delivery and returned to us, we will refund the cost of the goods once the parcel reaches us.
Incorrect or incomplete addresses
Please check your delivery address carefully before completing your order. We are unable to change an address once an order has been dispatched. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery, and a further shipping charge will apply.
Lost, delayed or damaged parcels
Please inspect your order on arrival and contact us immediately at hello@larenzahome.com if an item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right. If your parcel is confirmed lost in transit by the carrier, we will replace it or refund you in full.
Returns
We have a 30-day return policy. If your return is accepted, we will send you a return shipping label — you will not pay to send the item back to us. Full details, including what can and cannot be returned, are in our Refund policy.
Contact
Any questions about shipping or delivery, email us at hello@larenzahome.com and we will come back to you.