Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@larenzahome.com. 

If your return is accepted, we'll email you the correct return address and
instructions for sending it back. We don't hold stock in a single warehouse,
pieces ship direct from our manufacturing partners, so the right address depends
on the item, which is why you must always request a return before sending
anything back. Items sent back to us without first requesting a return cannot be
accepted.

Who pays for return postage. If the item is faulty, damaged, or not as described,
we do, and we'll cover it in full. If you've simply changed your mind, the return
postage is yours to cover, and we'll tell you what it's likely to cost before you
commit to it.

You can always contact us for any return question at hello@larenzahome.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on gift cards. Discounted and sale items can be returned
on exactly the same terms as anything else, a reduced price does not affect your
statutory rights.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

United Kingdom and European Union: 14 day cancellation right
Notwithstanding the above, if you are a consumer in the United Kingdom, or the
merchandise is being shipped into the European Union, you have the right to cancel
or return your order within 14 days of receiving it, for any reason and without
giving a justification. This right sits alongside our 30-day policy rather than
replacing it, and whichever is more generous to you is the one that applies.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@larenzahome.com.